Informativa sui rimborsi

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at amalystore.eu@yahoo.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at amalystore.eu@yahoo.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at amalystore.eu@yahoo.com.

Return & Refund Policy

Hassle-Free Returns
We want you to be completely satisfied with your purchase. That’s why we offer a 14-day return policy. You have 14 days from the date of receiving your item to request a return.

To be eligible, items must be unused, in the same condition you received them, with all tags intact, and in their original packaging. You’ll also need a receipt or proof of purchase.

To initiate a return, please contact us at amalystore.eu@yahoo.com. Once your return is approved, we’ll provide a prepaid shipping label along with instructions on how to send your package back. Items sent without prior approval will not be accepted.

Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at amalystore.eu@yahoo.com so we can resolve the issue quickly.

Non-Returnable Items
Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom or personalized products

  • Personal hygiene items (e.g., cosmetics)

  • Hazardous materials, flammable liquids, or gases

Sale items and gift cards are also non-returnable. If you’re unsure about your item, feel free to reach out before making a return.

Exchanges
Want a different item? The fastest way is to return your original item and, once the return is approved, place a new order for the item you want.

EU Customers – 14-Day Cancellation Period
If your order is shipped within the European Union, you have the right to cancel or return your purchase within 14 days for any reason, no explanation needed. As above, items must be unused, in their original condition with tags, and accompanied by proof of purchase.

Refunds
Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved. Approved refunds will be automatically issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process the refund.

If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at amalystore.eu@yahoo.com.